Watchnian Inc.
4,9 de 5 estrellas | Valoraciones: 9001
Valoraciones en detalle
| 4,9 | Envío |
|---|---|
| 4,9 | Descripción |
| 4,9 | Comunicación |
Esto es lo que opinan los compradores de este comerciante
Valoración de Ulrich A. el 17. abril 2024
TAG Heuer TAG Heuer Formula 1 Caliber 16 Chronograph CAZ2010.BA0876
Comentario del comerciante:
Thank you for your feedback. Thank you for your compliments regarding the packaging. We also apologize for the inconvenience caused as the watch did not function perfectly. We check the product before shipping, but there may be cases where we are unable to handle shocks during transportation. We are sorry for the result.
Valoración de Ryan N. el 16. abril 2024
Longines Longines Spirit L3.810.4.73.6
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you for your review! We're thrilled to hear about your exceptional experiences with WATCHNIAN. Your satisfaction is our top priority, and we look forward to serving you again.
Valoración de Honey L. el 11. abril 2024
Cartier Cartier Ballon Bleu de Cartier 1.3 "" W6920097 Belt not included
Comentario del comprador:
The appearance of the item was good except that the watch has obvious marks of being opened which is resonable as they need to open up the watch to verify but the gasket in the watch was broken and hence couldn’t pass the waterproof test and seller is unable to help source for the original parts which causes a lot of hassle and additional cost for me.
Comentario del comerciante:
Thank you for your review. There were no particular problems in the waterproof test conducted by our company, and it was in good condition for daily use. We apologize for not being able to provide the quality that our customers expected.
Hace más de 30 días
Pedido no completado
Valoración de Karim M. el 17. marzo 2024
Zenith ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
We hope you will have another opportunity to use our store.
Pedido no completado
Valoración de Monir M. el 16. marzo 2024
Rolex ...
El comprador recomienda a este comerciante
Comentario del comprador:
Profesjonell forhandler som gjorde en liten feil (feilpriset annonsen). Alt gikk bra :)
Comentario del comerciante:
Thank you for your understanding and positive feedback despite the pricing error in our advertisement. If you need further assistance, WATCHNIAN is here for you.
Pedido no completado
Valoración de Søren A. el 16. marzo 2024
Patek Philippe ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you very much. We hope you will have another opportunity to use our store.
Valoración de Charles L. el 12. marzo 2024
Omega ...
El comprador recomienda a este comerciante
Comentario del comprador:
This was my first experience on buying a watch on Chrono24 so i was a little worried at first. Before making the purchase, i sent many questions to Watchnian and they always responded very quickly and were always very professional. The watch came in quickly, well packaged and the external appearance of the watch was as described. However i quickly realized that the clasp of the bracelet was not working properly. It would keep opening on its own when i was wearing the watch. I contacted Watchnian about it and they told me to get it repaired in my city and that they would cover up to a certain amount. However the watchmaker in my city said it was not possible to repair the spring and that i would have to change the whole clasp. From there, Watchnian offered only a small compensation to cover the cost of a new omega clasp which is several hundred of dollars even tough they had send me a defective bracelet. I tried negotiating a better compensation but they would not budge. Finaly with the help of Chrono24, we came to an agreement, but even then the compensation doesnt cover half of the new clasp at Omega. So what began as a very good experience turned into a disappointing one. It should be a basic step before shipping a watch to ensure the bracelet and the clasp are functioning as they should! In the end i really like the watch and hope Watchnian will change their policies in the future regarding compensation for broken parts.
Comentario del comerciante:
Thank you for shopping at WATCHNIAN. Thank you for your compliments regarding our delivery. We apologize for any inconvenience caused regarding the buckle. Since our products are second-hand products, they may not be in perfect condition. We offered to repair it free of charge if you sent it to us, but since we had to repair it locally and as I mentioned earlier, it is a used product, we decided to take the current action. We apologize for not being able to meet your expectations. If you have another chance, please use WATCHNIAN again.
Valoración de Gary G. el 12. marzo 2024
Omega ...
El comprador recomienda a este comerciante
Comentario del comprador:
Excellent transaction. Extremely well packaged. Watch was exactly as described.
Comentario del comerciante:
Thank you for taking the time to leave a positive review. We're thrilled to hear that your experience with WATCHNIAN was satisfactory. We look forward to serving you again!
Valoración de Lucas el 12. marzo 2024
Omega ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Valoración de Sophia W. el 08. marzo 2024
TAG Heuer ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Valoración de Abdulmuhsen el 05. marzo 2024
Rolex ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Valoración de nel c. el 04. marzo 2024
Longines ...
El comprador recomienda a este comerciante
Comentario del comprador:
So & so , no special
Comentario del comerciante:
Thank you for your feedback. We're sorry to hear that your experience with WATCHNIAN did not stand out as exceptional. We're committed to improving and would love to learn more about how we can make your next visit special. Please reach out to our customer care team.
Valoración de John S. el 29. febrero 2024
Breitling ...
El comprador recomienda a este comerciante
Comentario del comprador:
It took a while to hear back. Product was just as described. Packaging was great!
Comentario del comerciante:
Thank you for your feedback on your experience with us. We're glad to hear the product met your expectations and arrived in excellent condition. We strive to improve our response times and appreciate your patience. Looking forward to serving you again!
Pedido no completado
Valoración de Sergio S. el 29. febrero 2024
Panerai ...
El comprador recomienda a este comerciante
Comentario del comprador:
Professional seller
Comentario del comerciante:
Thank you for your review. We continually strive to improve our services and greatly appreciate your feedback. If there is any specific issue or suggestion you have, we invite you to contact us directly so we can assist you further.
Pedido no completado
Valoración de MAN LOK S. el 22. febrero 2024
Tudor ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you for evaluating our communication. We will continue to strive to be a good store for our customers. If you have a chance, please use WATCHNIAN again.
Valoración de Mario C. el 21. febrero 2024
Franck Muller ...
El comprador recomienda a este comerciante
Comentario del comprador:
Other than the very late arrival of this shipping by DHL (not any fault of the seller), the purchase experience was very good! Description was accurate, would buy again from this seller.
Comentario del comerciante:
Thank you for your feedback and for choosing WATCHNIAN! We apologize for the delay in shipping and appreciate your understanding. Delighted to hear you were satisfied with the product description and your overall experience. Looking forward to serving you again soon!
Valoración de Sander V. el 18. febrero 2024
Breitling ...
El comprador recomienda a este comerciante
Comentario del comprador:
Requested some info about service history from the watch, received awnser the next day they couldn’t give me a clear answer only that the watch was serviced by there specialist watch maker. No certificate from the service or specific what was done. But the watch was in even beter shape as advertised like new ! The box and papers were included in including the old service papers from 2017. Shipment takes a little longer as expected but the watch was really well packed. Overall I would buy again from this bealer
Comentario del comerciante:
Thank you for taking the time to share your experience with WATCHNIAN. We're glad to hear that the watch exceeded your expectations in condition and completeness. Our team is committed to transparency, and we regret any inconvenience caused by the delay in shipment and the lack of detailed service history. Your feedback is invaluable, and we'll strive to improve our communication. We look forward to serving you again in the future.
Valoración de Emmanuel B. el 15. febrero 2024
Grand Seiko ...
El comprador recomienda a este comerciante
Comentario del comprador:
Grand Seiko looked like NOS accurate pictures and on time delivery. I would have given dealer a 5 star if it wasn’t for the lack of customer service regarding half links that should have been disclosed as missing. Half links are essential to ensure a proper fit in Grand Seiko.
Comentario del comerciante:
Thank you for your feedback on your recent purchase at WATCHNIAN. We apologize for any inconvenience caused by the missing half links. We understand the importance of a perfect fit and will strive to improve our product descriptions and services to enhance your future experiences with us.
Valoración de Thomas S. el 15. febrero 2024
Hublot ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Pedido no completado
Valoración de Mikail Baylon T. el 13. febrero 2024
Casio ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Valoración de TM el 13. febrero 2024
Hublot ...
El comprador recomienda a este comerciante
Comentario del comprador:
Watchnian provided consistent and prompt communication. The watch was listed in very good condition with box only, but came with box and warranty papers, which was a great bonus. When I asked them about the condition, they stated the watch had no marks or defects anywhere on the watch, which to me meant mint condition, which would be another great bonus. When I received the watch, it had a few discolorations that I couldn't remove, on the inside of a single ceramic link. Watchnian had stated they look over every part of the watch with a magnifying glass, but this was obvious to the naked eye (dark discolorations on a white ceramic link). I received the watch with the full set of links, and had to remove five of them to fit my wrist. Fortunately, I was able to remove the discolored link as one of the five. The watch as it sits on my wrist is in not just mint condition, but literally unworn condition, which is an amazing value considering what I paid. Even though the Hublot warranty has passed, I was still able to register the watch on my Hublotista account. All in all, an amazing experience, thanks Watchnian! Tips for future: 1) Add a step in your pre-shipping process where you inspect the watch one more time to communicate exact issues with a watch to the buyer so there are no surprises. 2) Give buyers in the USA a preview of the customs forms they need to complete and email to FedEx immediately once the tracking number is generated, so there are no customs delays and the paperwork can be processed while the watch is in transit (I had to wait an extra 4 days for customs clearance and delayed delivery due to this issue, and that was with me being proactive. If I wasn't, the delay could have been 1-2 weeks.). If I'm in the market for another watch in the future and Watchnian has it for a great price, I'll definitely purchase from them again! :)
Comentario del comerciante:
Thank you for your thorough review and valuable feedback. We're thrilled to hear that your watch is in excellent condition on your wrist and that you were able to register it on your Hublotista account. We apologize for any oversight regarding the discoloration and appreciate your suggestion for our pre-shipping inspection process. We’re also taking note of your customs paperwork suggestion to improve our international shipping experience. Our commitment is to provide outstanding service, and your insights help us do just that. We look forward to the opportunity to serve you again at WATCHNIAN.
Pedido no completado
Valoración de B el 09. febrero 2024
Rolex ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Valoración de Fred el 07. febrero 2024
Omega ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Pedido no completado
Valoración de Sandrine G. el 06. febrero 2024
Hermès ...
El comprador recomienda a este comerciante
Comentario del comprador:
Réactif
Comentario del comerciante:
Thank you for taking the time to share your feedback. We at WATCHNIAN are always looking to improve our services and customer experience. If you get interested in other watches, please feel free to contact us again.
Valoración de Jan Carlos P. el 06. febrero 2024
Bulgari ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Pedido no completado
Valoración de Peter M. el 04. febrero 2024
Omega ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
We hope you will have another opportunity to use our store.
Valoración de Jan D. el 30. enero 2024
Chanel ...
El comprador recomienda a este comerciante
Comentario del comprador:
It took a while but it was worth waiting.
Comentario del comerciante:
We apologize for any inconvenience caused by the long delivery time. We are very happy that you are satisfied with our products. We look forward to your continued support of WATCHNIAN.
Pedido no completado
Valoración de Chi yung W. el 22. enero 2024
Omega ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you for your positive feedback. We will continue to do our best to ensure that our customers are satisfied. Thank you for your continued support of WATCHNIAN.
Pedido no completado
Valoración de Say Tiong N. el 19. enero 2024
Rolex ...
Comentario del comprador:
-
Comentario del comerciante:
Thank you for submitting your review. If you have a chance, please use Watchnian.
Valoración de Kelvin C. el 07. enero 2024
Cartier ...
El comprador recomienda a este comerciante
Comentario del comprador:
Fast shipping!
Comentario del comerciante:
Thank you for your feedback! We're glad to hear that your order arrived quickly. At WATCHNIAN, we strive to provide prompt delivery for all our customers. Happy shopping!
Comentario del comprador:
Die Uhr war defekt trotz sehr guter Verpackung. Das lässt nur den Schluss zu, dass die Uhr in keiner Weise geprüft wurde. Ein absolutes No-Go.