Guardian Of Time

Comentario del comerciante:

Hi, Thank you for your feedback. When we sent an offer to you we did informed you about the delivery time frame. Also when delay occurred we also kept you informed about it. Not sure why all of this made you suspicious if seller communicated with you efficiently. Our listing photos are not always actual photos about the watch but we did ship to you watch which refers to the correct reference. When we sent to you email if you got your watch and all is in order you did replied that nice watch and did not mention that any issues. We usually trying to offer the best customer service to our customers and it is a bit disappointing that you have left this kind of review to us and not recommending us. Enjoy your watch! Best wishes,

Comentario del comerciante:

Hi, Thank you for your purchase. It is unfortunate that you have left to us lower rating. Your watch was delivered to you within promised delivery time frame which was 5-6 working days. Regarding the invoice you did have some special request and we did accommodate this. We shipped to you totally unworn/untouched watch in good condition. Even though you did complain about the material of the watch and accused us selling to you used watch which is not true. We do recommend to you for future purchase to get familiar about the product before buying it. Unfortunately not all our watches coming with plastic cover and stickers, as we remember it was one of the concerns of yours. Overall we are always trying to offer the best customer service and communicate with our clients efficiently and to ensure they are satisfied with their experience and product. Unfortunately customers are different and it seems that we could not reach your expectations. Enjoy your watch! Best wishes,

Comentario del comerciante:

Hi, Thank you for your feedback. First of all we would like to apologise that we could not deliver it by that date your requested. We tried to do our best to do that but unfortunately it was not possible. It was not our intention to let you down and customers satisfaction is always our priority. Sorry for the delay due to the Christmas period and problems with courier companies. Hopefully next time when you purchase from us you would have a better experience. We are sorry to hear that you do not recommend us. Enjoy your watch! With best wishes,

Comentario del comerciante:

Hi, Thank you for your feedback. Apologies for the issue with the courier. We have contacted with them regarding this matter. We have compared the photos taken before the shipment to you and watch had manufacturers stickers on it and scratches are impossible. But from your photos those stickers were not visible. We did ask from you why those scratches were not mentioned once you received it but we never got answer for this. There is also possibility that those scratches occurred during the first days of the usage since the stainless steel scratches easily. Any problem with watches should be highlighted straight away. Regarding the response to you we have just checked and it seems that email did not send to you by accident and it stayed in our draft. Apologies for this. We always trying to response to our customers and we deal with all matters seriously. With best wishes,

Comentario del comerciante:

Hi, Thank you for the feedback. Apologies for the slight delay and it was not accepted by you to receive your watch few days later and you decided to cancel your order even tough watch was ready for the shipment. With best wishes,

Comentario del comerciante:

Hi, We quite do not understand why you have rated our communication less than 5-stars and not recommending us as a dealer. There was an issue with the warranty and we did informed you about it. Also we gave you an option that we can ship your watch separately and warranty later. Or second option to ship all at once. You agreed to wait and receive everything at the same time. Then without informing us you just cancelled the order on Chrono24. We did contacted you and asked why you have decided to cancel it but got no reply from you. We just finding that review not fair and gives an impression that we do not care about our customers. But we do value our customers and their satisfaction is very important to us. With best wishes,

Comentario del comerciante:

Hi, Thank you for your feedback. We are sorry that there was an issue with the watch. We did send you totally unworn/untouched watch which got checked by our personnel before the sending and we were surprised when you mentioned the scratch. Only logical reason we can think is that it happened during the shipment. We offered the compensation to you and you accepted it. There were some delays with the transfer and you did received 100€ as promised. You even confirmed this to us via email. This means that your statement that money did not arrived is not valid. Regarding the order marked as completed once the watch tracking shows parcel has been delivered it marks the order as completed automatically by Chrono24, not ourselves. We are sorry to hear that you been disappointed with your purchase with us. Our priority is that our customers are satisfied and we are always trying to ensure the best customer service and if any issues solve them as efficiently as possible. With best wishes,

Comentario del comerciante:

Hi, Thank you for your feedback. Please accept our apologies for the long delay, which was caused by courier company and it was out of our control. Unfortunately we are not responsible if Chrono24 did not respond to your emails. We have responded to your emails from our side. But those emails might have been sent only to Chrono24 and we did not see them. We are sorry to see that you do not recommend us, because many things were out of our hands. Hopefully next time when you purchase from us, you going to have better experience. With best wishes,

Comentario del comerciante:

Hi, Thank you for your feedback. We did explained to you why those things were missing and what changes Zenith brand has done. Also we did informed how to extend your warranty and access to the manual digitally. We ship the watches as they come from the manufacturer. Everything what comes with the product is included. You can contact manufacturer itself to verify all those details. Enjoy your watch! With best wishes,

Comentario del comerciante:

Dear Customer, Thanks for your review. However it doesn't reflect the reality. We have shipped you a totally unworn and untouched watch and couple minutes after you have received the watch, you already have started the return process on Chrono24. We did not even have the chance to see the photos or explain/defend ourselves regarding what you are seeing on the watch due to the fact that you have not communicated with us. There was absolutely not a single scratch on the watch except the left over glues of the sticker on the back case of the watch which went away with a single wipe. Regarding the adjustment of the bezel, this is something that majority of Omega watches have. It is extremely difficult to identify, almost microscopic and it has nothing to do with specifically the watches that we are selling. We do not produce watches ourselves and we do not have the power to change Omega's production quality. Although the lack of communication from your side, we have informed you at every step of the transaction. However, we did not understand your real purpose of purchasing this watch and returning it couple minutes after but we do not recommend you as a customer. This transaction and the customer is reported to Chrono24 as well. With best wishes,

Comentario del comerciante:

Thanks for your review. However, we are surprised by it. You have contacted us from Spain and we have replied to you both in English and in Spanish languages. Our company address is our real address, we do not understand what you have meant by it's not a real address? In your review, you are complaining about us replying to you in English and you were replying to us in German? We don't understand your complaint over here. We have several processing units within EU where all our purchased goods are going through. Just because our main office is in Spain, it doesn't mean that we cannot have offices at some other parts of Europe. We did inform you before shipping to you that in order to deliver to you quicker, we will send the watch to you through our other processing unit. You have been informed about everything before any action was taken. There isn't any trick going on over here. Watching too much Netflix maybe? Regarding the invoice, we do not print invoices for ecological reasons. Once the customer receives the watch, we send the invoice as a .pdf file by email. We have delivered the watch to you as promised condition and in promised delivery time frame. We have honoured all the promises that we have made before the transaction was started. Unfortunately it is not always possible to please everyone... In any case, we thank for your purchasing. Kind Regards

Comentario del comerciante:

Dear Customer, We did answer your requests in timely manner but unfortunately we had to send your watch back to the manufacturer and therefore the transaction was cancelled. Please accept our apologies for any inconvenience this might have caused. We hope to cover this inconvenience if you give us another chance in the future. Regards