EW WATCHES

Comentario del comerciante:

Hi! I am really sorry this model is a very special discontonued model, my suppliers told me that was available but at the end he was wrong. I am really sorry of what happened. Hope you can understand it. Thank you very much, bets regards, Rhea 

Comentario del comerciante:

We are sorry that you had a bad shopping experience with us, we apologize if we have failed somewhere. But in this case, as I told you, my supplier was sick and that it was delayed because he was not there to be able to send the package. We were also keeping an eye on the order and always keeping the status of the order updated. We are improving and trying to control the timing of orders and shipments of watches. Best regards

Comentario del comerciante:

Hi, sorry for your inconvenience. As explained, your order was accepted automatically during our offtime, and very unluckily, the item was sold just before you made the payment. We did offer you another one arriving to our warehouse, but it will take more time, which didn't fit your requirement unfortunately. Regarding the problem with the refund and currency rate, we had no idea without you mentioning it now. We reacted the first thing we knew the case and we have already talked to Chrono24, I hope they will contact you and help you as soon as possible. If you have any questions, please do not hesitate to ask. Best regards,

Comentario del comerciante:

Hi! Thank you very very much! Hope to see you again soon! Best regards.

Comentario del comerciante:

With all due respect, you came to us in the ad of a discontinued model from 2012 (IW377701), which was LITERALLY written on the reference description and shown on the picture. And after we have got you the watch, then you said you wanted another model IW377709. We don´t mind that our effort went in vain, but I kindly ask the correction of your false comment, we have everything that can prove you incorrect. Best regards.

Comentario del comerciante:

Antoine, nous nous excusons pour ce désagrément. Nous avons la montre en stock en ce moment, donc si vous êtes toujours intéressé, vous pouvez nous contacter à tout moment. L'équipe d'EW Watches.

Comentario del comerciante:

Hi, I'm really sorry for the situation that we're in, and regarding the case of the small scratch, I wanted to clarify this whole situation. We offered you the options of solution as soon as possible, which were either return the watch with full refunds, or change to another one. With these options we would cover the shipping fee. We talked to Chrono24 and got them together to solve your case, and at the end, we both agreed with the solution that you thought was the best, you accepted the compensation, and case was closed. This was the whole story of this incident, and yes, it did take 2-3 weeks until we came to a conclusion and solved it, we're sorry about the delay. Hope I didn't get anything wrong, and wish you a great day. Sorry again for this situation.

Comentario del comerciante:

Grazie mille per il vostro feedback. Continueremo a lavorare nell'interesse dei nostri clienti e spero di vedervi presto in futuro! Cordiali saluti.

Comentario del comerciante:

Good afternoon, as we informed from the first moment, the watch would take 2 to 3 weeks to arrive to our offices in Madrid, once the watch arrived to our offices we would ship it in 24-48 hours, so we have always been within the stipulated shipping time. If it is true that by any chance we forgot to put the extra straps in the packaging, which we send as soon as possible to your home and for which we apologize, these are mistakes that we avoid to happen. At all times we have attended to your questions as quickly as possible. We hope to improve these errors and prevent them from happening again as we always try to offer the best possible service to our customers, I hope you were satisfied with the purchase and enjoy your new watch and can trust us again. Best regards

Comentario del comerciante:

We are sorry for the error. There can always be an error in the ad because many times we enter the reference and the rest is filled automatically by the system but we are working to prevent this kind of thing from happening. Our recommendation to future customers is to check the characteristics of the watch on their official website and if it is the same as the published ad then great and if not it would help us greatly if you tell us the error. But this way you will be able to verify and be sure of the real characteristics and it would be more difficult to make a mistake. But in any case if it is our mistake we admit it quickly and we always try to solve it as soon as possible. I hope that in the future you will find the watch that you like and that we can continue doing business. Hope you all the best!

Comentario del comerciante:

We deeply apologize for this incident. We'll learn from it and update all descriptions from our models in order to prevent this king of event in the future. We appreciate your comment, and look forward to get better in the future!