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Valoración de el 05. junio 2019
Comentario del comprador:
The merchant is always very quick with the response and delivered the watch earlier than the suggested delivery date. However, there are 2 issues:
1) The watch I ordered had a malfunction, which is unacceptable give that it's a new watch from a serious manufacturer. The merchant is not to blame, however I expected a better solution from their side. They were quick with their response, but I expected more, give the brand and the price that has been paid.
2) The watch I received was from 2018 and not 2019 as stated on the page. The papers are dated 2019, however the manufacturing date on the back of the watch is 2018.
Conclusion: In most cases they will manage the order and delivery it perfectly and on time. However, whenever there is an issue with the watch, you are better off either sending it back and asking for your refund or sending it directly to the manufacturer through one of its suppliers.
Comentario del comerciante:
Dear Sir, Your feedback doesn't seem to be fair and we would like to make the situation clear:
1)We ordered for You the watch from the factory (not even from the shop), so the watch was brand new and no one even touched it before You. The date in the warranty card was the date of the purchase - May 2019 not 2018.
2) About 7-10 days after the purchase You contacted us and told that You have the problem with the clasp and You don't want to repair it - You want a completely new watch. You have also specified that you have already visited several local dealers and that one of them told you that it's just a new watch and after you change the bracelet several times - the problem will be solved. The other one told you that this is a misfunction. It was on 20.05. We offered to you several options: 1) To send the watch to the service center of Panerai and they will fix the problem swiftly. 2) Send the watch to us (which will require a lttle bit more time since in this case we will send the watch to the service center or to the distributor) 3) Send us the video of the problem with the clasp so that we could see what is wrong and could help you. You didn't respond to our message at all. You contacted us only on 3rd of June ( 13 days after our message) and informed us that You sent the watch to the service center and sent us the video of the problem. But we couldn't help you to solve the problem since You have already sent the watch to Panerai. We offered You 3 possible solutions. For this reason we don't think that Your review is fair. As for the substitution to a completely new watch - we wanted to see first what was the problem with the clasp and it was necessary to make sure the watch was not opened by any of the dealers you have visited. In case You wanted a refund - you should have just told us about that. We would refund You without a delay.