The Watch Company
4,3 de 5 estrellas | Valoraciones: 2800
Valoraciones en detalle
| 4,5 | Envío |
|---|---|
| 4,5 | Descripción |
| 4,3 | Comunicación |
Esto es lo que opinan los compradores de este comerciante
Hace más de 30 días
Valoración de Hatem S. el 29. septiembre 2023
Franck Muller ...
Comentario del comerciante:
Thank you so much for taking the time to leave us a review. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Valoración de Terrence Y. el 31. mayo 2023
Grand Seiko ...
El comprador recomienda a este comerciante
Comentario del comprador:
Item was good but the photos did not show the scratches on the bezel. Also, seller took one week before starting the shipping process. Item shipped from Hong Kong, not Japan, which wasn't a big deal but was not mentioned prior to sale. Overall, the watch was good value and the item was packaged well, but certain details should have been included and shipping could have started sooner.
Comentario del comerciante:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Valoración de James R. el 06. abril 2023
Omega ...
El comprador recomienda a este comerciante
Comentario del comprador:
Great watch and price. Shipping was slow and had to chase on messaging.
Comentario del comerciante:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Pedido no completado
Valoración de Wojciech R. el 27. enero 2023
Montblanc ...
Comentario del comprador:
Nierzetelny sprzedawca, wprowadza w błąd.
Comentario del comerciante:
Thank you so much for taking the time to leave us a feedback. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Pedido no completado
Valoración de Jacob Herrera J. el 04. enero 2023
Tudor ...
Comentario del comprador:
Canceled order and posted the exact watch for more expensive.
Comentario del comerciante:
Thank you so much for taking the time to leave us a feedback. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Valoración de Mike P. el 25. noviembre 2022
Omega ...
Comentario del comprador:
Shipping and payment processing were quick and smooth. But as soon as i placed the order, they disclosed additional information that there were small and minor scratch even though the description said new unworn no sign of wear. That’s misleading, especially after many days of picking and choosing the watch of choice. Also, their correspondence stated the watch comes with a5 year international warranty. After receiving the watch, they disclosed they bought their watch from authorized dealer and that warranty will be honored in Japan. they are not sure in other countries. Hence the international part in their statement is NOT correct. Not honest and upfront like the other sellers.
Comentario del comerciante:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Valoración de Kent E. el 16. octubre 2022
NOMOS ...
El comprador recomienda a este comerciante
Comentario del comprador:
I placed an order and gave my address, a post office box. They e-mailed me that it had to be a street address so I gave them that address and told them IF they send it by carrier to use my street address which they had . They sent it to the post office with my street address. Since my post office only uses addresses with box numbers the package was lost and marked "return to sender". After a lot of effort on my part I was able to find the package before it was returned. In total it took about 30 days to receive the item. The dealer and shipping company needs to read the correspondence sent to them and follow it!
Valoración de Karen A. el 12. octubre 2022
Montblanc ...
Comentario del comprador:
I requested the item to be shipped on a specific date so it would arrive on time for me to personally pick it up. The dealer disregarded my requests and sent the package as soon as they could so they could charge for their timepiece. Chronos24 advised that the guarantee may also be invalid AFTER I made the purchase, so I think that was a bit dishonest
Pedido no completado
Valoración de Ryan P. el 15. septiembre 2022
Seiko ...
Comentario del comprador:
Dealer attempted to sell watch but found it was not in the condition they advertised. At least I received my money back in a timely fashion.
Comentario del comerciante:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Valoración de Tomohiko G. el 06. septiembre 2022
TAG Heuer ...
El comprador recomienda a este comerciante
Comentario del comprador:
時計の革ベルトの色が写真と実物では大分異なっていた。 実物と異なる場合がありますと説明書きはあるものの、革ベルトの場合はその色合いや風合いが商品価値の重要な要素にないうるため、実際の商品画像で説明すべき、もしくは、事前に説明があるべきと思いました。実際、商品が届いて時計を見たときは少しがっかりしてしまいました。 また、後から商品保障の期限が2017年までとの説明があり、その分のディスカウントオファーがありました。 商談合意してから発送まで少し時間がかかりました。
Comentario del comerciante:
ご評価いただき、誠にありがとうございます。また、貴重なご意見をいただき、感謝いたします。今後の改善のために役立たせていただきますので、何卒よろしくお願いいたします。
Pedido no completado
Valoración de Laurentiu V. el 16. mayo 2022
Omega ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!
Pedido no completado
Valoración de Alex B. el 18. marzo 2022
Omega ...
Comentario del comprador:
Watch was damaged, not unworn/new. Wasted AU$300 in forex fees for nothing. Waste of time. Dealers should get their listings right.
Comentario del comerciante:
We are very sorry for the experience that you had with us and that our service was not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Valoración de YA. el 15. febrero 2022
NOMOS ...
El comprador recomienda a este comerciante
Comentario del comprador:
Ok dealer. Shipping took longer than I thought. Got the watch for a decent price though
Comentario del comerciante:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Valoración de Bee L. el 06. febrero 2022
TAG Heuer ...
El comprador recomienda a este comerciante
Comentario del comprador:
Took them some time to send the watch but all was good.
Comentario del comerciante:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Valoración de Dato Malaysia. el 06. febrero 2022
TAG Heuer ...
El comprador recomienda a este comerciante
Comentario del comprador:
They were able to point out on the smallest dot damage on the watch. Very professional.
Comentario del comerciante:
Thank you so much for taking the time to leave an excellent rating and kind words. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!
Valoración de Daniel B. el 18. enero 2022
TAG Heuer ...
El comprador recomienda a este comerciante
Comentario del comprador:
Die original Schachtel der Uhr war defekt,
Comentario del comerciante:
We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Valoración de Guido M. el 10. enero 2022
Omega ...
Comentario del comprador:
L'orologio non è arrivato con le condizioni espresse dal venditore, ovvero non aveva scatola e documenti originali, Nel dubbio che potesse essere un clone ho restituito l'orologio.
Pedido no completado
Valoración de Julie J. el 24. septiembre 2021
Omega ...
Comentario del comprador:
Dealer was quite slow to communicate. Around five days after purchasing I had to query why it hadn’t been shipped. At least they were honest at that point and told me they’d found it had been scratched. I would have preferred quicker communication.
Comentario del comerciante:
We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Valoración de Rob B. el 23. agosto 2021
Omega ...
El comprador recomienda a este comerciante
Comentario del comprador:
Sending by UPS was a disaster, disorganised, misinformation, conflicting information, overcharged with additional incorrect costs, that has to be corrected afterwards, that will cost a lot of time and effort , the utmost unprofessional dilevery company I ever experienced in my life! This was my first and it will be also my last experience with UPS, never again I will use their services The package with the watch send by TWC was perfect!
Comentario del comerciante:
Dear customer, thank you for the feedback and compliments. We will explore other shipping methods internally and hopefully find a company that is able to provide better delivery services to Netherlands. We look forward to serving you next time!
Pedido no completado
Valoración de Kate L. el 14. agosto 2021
Michael Kors ...
Comentario del comprador:
Я оплатила заказ, дилер подтвердил наличие и отличное состояние, потом началась переписка, ой сегодня мы не отправим, ой там царапина, мы закажем новые, ой новые мы не можем заказать, можем отправить с царапиной, можем сделать скидку, нужно ещё пчть дней, отправим состояние отличное все работает, ой не можем отправить там при осмотре ещё и заводная корона сломана, короче заказ отменён, жду возврата денег
Pedido no completado
Valoración de 英鈞 徐. el 06. agosto 2021
Omega ...
Comentario del comprador:
😀
Comentario del comerciante:
We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Pedido no completado
Valoración de George L. el 31. mayo 2021
Omega ...
El comprador recomienda a este comerciante
Comentario del comprador:
Seller definitely serious (I did not go through with the purchase). But very very rigid (responses to requests are consistently negative... which does not leave a topissime impression.) Apart from this, responds very quickly (but always negatively!) Vendeur certainement sérieux (je ne suis pas allé au bout de l’achat). Mais très très rigide (les réponses aux demandes sont systématiquement négative... ce qui ne laisse pas une impression topissime.) Mis à part ceci, répond très rapidement (mais toujours négativement!)
Comentario del comerciante:
Thank you so much for taking the time to leave an excellent rating and review. We are very sorry that our service is not up to your expectation. The requests you were asking were unfortunately impossible for us to meet. We will take your feedback and strive to improve our services in the future. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!
Pedido no completado
Valoración de Chris D. el 07. mayo 2021
Seiko ...
Comentario del comprador:
The watch was already paid for, the package was on the brink of being sent. Last minute my order was cancelled because the watch was found to be malfunctioning. Outside of this unfortunate news the communication was good, but I am still disappointed that the malfunctions were found so late.
Comentario del comerciante:
We are very sorry that our service is not up to your expectation. We conduct final watch check to make sure every watches are in good function before we ship out the watches to customers. We do not want to send any defective watches to customer so we had to cancel the order this time. We will take your feedback and strive to improve our services in the future. We look forward to serving you next time. Thank you.
Pedido no completado
Valoración de Florent P. el 07. mayo 2021
Bell & Ross ...
Comentario del comprador:
Le vendeur vous indique que les photos sur l’annonce sont celles de la montre vendue et vous informe une fois l’achat effectué qu’il manque un élément du set. Au mieux un manque de professionnalisme et une perte de temps pour tout le monde!
Comentario del comerciante:
We are very sorry that our service is not up to your expectation. We will take your feedback and strive to improve our services in the future. We look forward to serving you next time. Thank you.
Valoración de mitsuhiro s. el 31. marzo 2021
Breitling ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
この度はご購入いただきまして誠にありがとうございます。これからも更なるサービスの向上を目指し、努力して参りたいと存じます。今後ともThe Watch Companyをご愛顧賜りますよう宜しくお願い申し上げます。
Valoración de Hamad A. el 11. mayo 2020
Jaquet-Droz ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you so much for purchasing. We are looking forward to serving you next time!
Valoración de Anabel S. el 03. febrero 2020
Tissot ...
Comentario del comprador:
Estuve muchos días esperando el producto y sin comunicación con el vendedor. Por suerte el equipo de Chrono24 fue quien me mantuvo informada
Comentario del comerciante:
We are sorry that your shopping experience with TWC was not satisfying. Sometimes parcel might be hold by the customs in destination country that take few days for them to process. We will keep working to provide better communication and apologize again for any inconvenience caused.
Valoración de Paul el 27. abril 2019
Hamilton ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Valoración de Claudio A. el 06. agosto 2018
Seiko ...
Comentario del comprador:
Nella scatola non c'è la maglia in più per poter allargare il cinturino!!!
Valoración de Tian Ho L. el 30. julio 2018
Tudor ...
Comentario del comprador:
Slow to respond and shipment keep delaying. Receive items after delivery date due to no stock on hand and then awaiting full box set. Need repeated reminders before delivery.
Comentario del comprador:
They were replying sometimes after many days. Also, I waited 23 days to receive my watch.