Más de 79.000 usuarios satisfechos nos valoran con 4,8 de 5 estrellas

Luxury Souq Dubai

Este vendedor dispone de una tienda en la que podrá ver sus relojes.
Relojes vendidos con Protección al Comprador: 163

4,6 de 5 estrellas  |  Valoraciones: 145

Valoraciones en detalle 

 4,8
Envío
 4,5
Descripción
 4,5
Comunicación
88% de los compradores recomendaría a este comerciante.

Esto es lo que opinan los compradores de este comerciante

Hace más de 30 días

Valoración de KM el 20. julio 2021


Patek Philippe ...

Envío
Descripción
Comunicación

Comentario del comprador:

The listing item was not the item I received from the dealer. Instead of the limited edition on the listing, they sent me a regular production piece. luckily, The return process was smooth.

Comentario del comerciante:

Apologies for the inconvenience you've experienced. We'll make sure such mishap won't happen again.

Valoración de Eric L. el 19. julio 2021


Jaquet-Droz ...

Envío
Descripción
Comunicación

Comentario del comprador:

Watch arrived damaged and malfunctioning. Somehow jostled in shipping and losing 15 minutes of time per day. I am now going through the inconvenience of finding an authorized dealer (very few in the United States so I am waiting a few weeks for a cross-country business trip to bring the damaged watch to a San Francisco authorized dealer to repair). The watch is under warranty so I expect the repairs will be covered but this is an unfortunate headache I am forced to handle on my own.

Comentario del comerciante:

Being trapped in US custom for a month is definitely out of our hands. Its US custom who are the one processing the release of the shipment. On our part, I follow-up with them everyday requesting to release the parcel as all the paper works is being submitted and nothing required from us further. And sad to hear that its "damaged and malfunctioning" wherein the watch is brand new and you told me its "gorgeous". Nevertheless, the 15 minutes delay (before you said 10 minutes) might due to rough transport. The watch has warranty and hoping it will be fixed soon. If you need any help in the future, we are always here for you.

Valoración de Monir M. el 18. julio 2021


Corum ...

El comprador recomienda a este comerciante

Envío
Descripción

Comentario del comprador:

-

Comentario del comerciante:

Thank you for your recommendation.

Valoración de layton l. el 04. mayo 2021


Cartier ...

Envío
Descripción
Comunicación

Comentario del comprador:

The Dealer failed to mention the watch needed more links in the band.

Comentario del comerciante:

At Luxury Souq, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that I have let you down, and for that I am are very sorry. I will do my best to be more efficient on communicating with our customers, informing them all information from A to Z.

Pedido no completado

Valoración de Florian A. el 17. febrero 2021


Breitling ...

Comunicación

Comentario del comprador:

Nachdem ich das Angebot des Händlers angenommen und bezahlt habe und mit ihm die weiteren Details für den Versand geklärt hatte wurde der Vorgang völlig überraschend beendet, da anscheinend die Uhr in der Zwischenzeit verkauft wurde. Dies kann nur nach der Klärung der Versanddetails passiert sein, da ab diesem Zeitpunkt bis zu meiner Nachfrage nach dem Versand keine Kommunikation erfolgte. Ein derartiges Vorgehen ist einfach eine Frechheit.

Comentario del comerciante:

Apology for any inconvenience. But still, we thank you for your review.

Pedido no completado

Valoración de Claude S. el 17. diciembre 2020


Chanel ...

Comunicación

Comentario del comprador:

L'annonce ne correspond pas à la réalité. La montre était censée être neuve mais ce n'était pas le cas

Comentario del comerciante:

With all due respect, its clearly stated in the description of our listing that the watch is used. It wasn't never advertised as new. But still thank you for your review, and we will keep on working hard to provide high quality for customer satisfaction.

Pedido no completado

Valoración de Milos I. el 07. diciembre 2020


IWC ...

El comprador recomienda a este comerciante

Comunicación

Comentario del comprador:

braucht etwas lang mit dem beantworten der Fragen oder der Bearbeitung. Wollte eine Uhr mit einem Krokodil Armband. Aus Dubai kann man es leider nicht versenden. Er wollte nur die Uhr versenden ohne Band. War nicht einverstanden.

Comentario del comerciante:

Crocodile strap is not allowed to be shipped in your country, this is based from your customs law.

Valoración de Ruggero B. el 12. noviembre 2020


Carl F. Bucherer ...

El comprador recomienda a este comerciante

Envío
Descripción
Comunicación

Comentario del comprador:

I’ve paid the watch at the end of August, and I’ve received it at the beginning of November. The supplier always replied to me in a very kind way, but the process was really, really slow. First problem: They’ve found that the box was ruined. We’ve found an agreement and they gave me a discount. Then they were not able to find the documents (at the end they’ve found them). Finally they’ve sent the watch without the Cites-Certificate, so the watch was blocked in the customs for quite 3 weeks. They’ve given me the money back, to buy a new strap and they’ve paid also the costs for the customs, so at the end everything was OK. I’m happy that I’ve purchased this watch with Chrono24 because maybe I could had problems. At the end the watch is OK and also the final price is fair. I’m happy. Some problems during the process and really a lot of time, but I’m happy. I’m sure you understand that I cannot give you 5 stars. With other suppliers I receive the watch in 1 week, with box and without any problem! However, I can recommend you as vendor. Please next time try to speed-up the process. Regards

Pedido no completado

Valoración de Mark R. el 14. junio 2020


Chopard ...

El comprador recomienda a este comerciante

Comunicación

Comentario del comprador:

Slow communications