Luxury Horology
4,8 de 5 estrellas | Valoraciones: 753
Valoraciones en detalle
| 4,8 | Envío |
|---|---|
| 4,9 | Descripción |
| 4,9 | Comunicación |
Esto es lo que opinan los compradores de este comerciante
Hace más de 30 días
Valoración de Jerrold L. el 20. septiembre 2023
Locman ...
El comprador recomienda a este comerciante
Comentario del comerciante:
I do apologize for the inconvenience caused. The band broke during the transit.
Pedido no completado
Valoración de Syed Tahir H. el 19. julio 2023
Locman ...
El comprador recomienda a este comerciante
Comentario del comprador:
-
Comentario del comerciante:
Thank you.
Valoración de Jonas M. el 16. mayo 2022
Hublot ...
El comprador recomienda a este comerciante
Comentario del comprador:
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Comentario del comerciante:
Thank you but i wam not sure why only 3 stars. Shipped on time and the strap should be as described. Never received any complaints.
Valoración de Karin G. el 14. junio 2021
Bulgari ...
El comprador recomienda a este comerciante
Comentario del comprador:
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Comentario del comerciante:
Not sure what is wrong with shipping and communication. Answered all the questions and shipped promptly.
Valoración de Celso C. el 17. mayo 2021
TAG Heuer ...
El comprador recomienda a este comerciante
Comentario del comprador:
La descripcion inicial del articulo era un reloj sin uso y en perfectas condiciones al final aunque tuvieron la atencion de avisarme justo antes de embarcar el reloj sobre que si habia sido usado y al recibirlo este lamentablemente presentaba rayaduras y fue incluso pulido y no estaba en perfectas condiciones por lo que no lleno mis expectativas acorde con lo publicitado
Comentario del comerciante:
Hello Before shipping the watch I notified the customer of the mistake in the description. I told the buyer that I made a mistake and the watch is used with signs of wear. I provided the option to either cancel or proceed with shipping and the buyer said that he still wants me to ship.
Valoración de Nthako el 12. enero 2021
Frederique Constant ...
El comprador recomienda a este comerciante
Comentario del comprador:
USPS Shipping to South Africa is a nightmare
Comentario del comerciante:
I shipped on time, not responsible for shipping delays caused by a carrier.
Valoración de Mari el 02. diciembre 2020
Omega ...
El comprador recomienda a este comerciante
Comentario del comprador:
Initial communication worked perfectly and I quickly trusted this dealership. There were some faults in the description, and when I asked questions it was quickly corrected. The watch arrived sooner than expected, was mint condition and met my expectations visually. However, when I went to my local omega dealership to adjust the chain, they encountered some problems. It had been used unoriginal parts in the chain, and they were jammed and rusty. When I presented the problem to the seller, he rejected it and blamed the watchmaker for not being able to adjust the chain. Ended up with having to drill out the parts, with a considerable extra cost.
Comentario del comerciante:
The buyer claims that the pin inside the bracelet is not original. The pin is just a piece is metal that holds the link, it can be easily replaced and it does not have to be made by omega. Parts like batteries, pins, spring bars can be replaced and it does not make the watch not authentic. It's like installing aftermarket rotors and brakes on Mercedes Bens, it does make your Mercedes Benz not authentic. The watch must have an original body( bracelet, buckle, head, crown, and a movement) to be an original and autentic watch. The buyer never stated that it is not possible to remove the links, otherwise, I would offer to remove the links if he would send it back to me. All the watches that I sell come with a warranty. If something is wrong I will take care of the problem.
Pedido no completado
Valoración de Andre S. el 16. noviembre 2020
Panerai ...
Comentario del comprador:
wants to sell and cancels transaction!
Comentario del comerciante:
There was a pricing mistake or a glitch. $6000 was sold for $3000 by mistake. I did apologize to the buyer but the response was very rude and demanding. It rarely happens to my account. I am sorry but I can not lose $2000 because of the pricing mistake.
Valoración de Krut M. el 17. agosto 2020
Cartier ...
Comentario del comprador:
When I asked for pics of the watch, the seller kept refusing and saying he can only send pics after I buy. And then I buy the watch and he says if I want pics then shipping will be delayed(???). When I got the watch it was way too small (I should’ve read it properly but I was too excited). The whole debacle could’ve been avoided if the seller had just sent the pics of the watch the first time around. Weird ordeal.
Comentario del comerciante:
Very difficult customers. At first there was a heavy bargaining. Then customer wanted overnight shipping which I provided to him. Then customer wanted extra pictures and free watch box which i did not have in stock. I kindly explained the customer that Monday is a very busy day for me because I have to do a lot of shipping because of the accumulated sales over the weekend. I provided two options for the customer 1. I can just ship the watch on Monday without extra pictures and the box 2) I can take pictures on Tuesday and get a box and than ship it on Tuesday or Wednesday. The buyer selected option number 1. The customer was very pushy and demanding. I do not recommend anyone dealing with customer.
Valoración de Mason D. el 03. junio 2020
Tudor ...
El comprador recomienda a este comerciante
Comentario del comprador:
Make sure to ask questions before pulling the trigger. I failed to do that and what I thought I was buying didn't arrive. Missing links and no original extra straps is not correct To be listed as "new" and "unworn" is very misleading.
Comentario del comerciante:
Hello All of this including the wrist size was included in the written description. The extra strap was never shown in the pictures and I never stated that it comes with it. It was not advertised as New, it was simply in unworn condition, it does not mean new. When the watch is new I advertise it as New. I do encourage all buyers to read the full description, review all pictures, and ask questions if something is unclear.
Valoración de Etienne D. el 11. diciembre 2019
Breitling ...
Comentario del comprador:
Le vendeur n’a pas effectué l’envoi correctement ( absence de documents douaniers ) ce qui m’a valu des ennuis administratifs. C’est surprenant pour un professionnel !
Comentario del comerciante:
Shipped on time and filled proper custom form. Custom required a receipt and i sent it to the buyer so that he could sent it to the customs.
Valoración de pg k. el 21. junio 2019
Movado ...
El comprador recomienda a este comerciante
Comentario del comprador:
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Comentario del comerciante:
I shipped the next day and buyer received within the promised time frame, I answered all the questions. When I asked the buyer why 3 star, he said he was anxious to receive it.
Valoración de Sergio R. el 14. mayo 2019
TAG Heuer ...
Comentario del comprador:
In anuncio era scritto-mai indossato.Incece,era è come!Pure l’ho devo sistemare e mi costa intorno a 300€!Mai,non compro più niente da loro!
Comentario del comerciante:
Buyer found 1 small scratch on the crown, and demanded $300 refund for a new crown. The crown was fully functional and watch was in perfect condition except the small scratch on the crown. I offered him to send it back for a full refund or to issue a $50 refund.. The buyer accepted $50 refund which I issued back to him payment method right away.
Valoración de Claude C. el 14. septiembre 2018
Cartier ...
Comentario del comprador:
After receiving the watch, I quickly realized that the hours and minutes hands were not in sync. This was apparent on the website pictures but I did not pay attention to it at the time. This should have been caught when the watch was inspected by the vendor. I sent the watch back. The purchase price was refunded. Had to communicate through Chrono 24. Vendor communication was very poor.
Comentario del comerciante:
The item was in perfect condition when I shipped it. I answered every single email that the buyer sent me. Buyer received full refund.
Comentario del comprador:
Unfortunately, the watch arrived with the band physically broken and unusable. I had to ask for a refund. But once informed, Luxury Horology took appropriate action to start a refund.