Watchbutik
4,7 de 5 estrellas | Valoraciones: 1323
Valoraciones en detalle
| 4,8 | Envío |
|---|---|
| 4,8 | Descripción |
| 4,7 | Comunicación |
Esto es lo que opinan los compradores de este comerciante
Hace más de 30 días
Pedido no completado
Valoración de Brett M. el 14. octubre 2023
Oris ...
El comprador recomienda a este comerciante
Valoración de Lorenzo R. el 22. junio 2023
Omega ...
Comentario del comprador:
Communication was good overall. The problem was that as the watch arrived to customs, I have noticed that the dealer stated a fake value to let me avoid to pay taxes and custom clearance. I had to refuse the package and return back to the seller, in order to avoid problem with taxes
Comentario del comerciante:
Dear Customer, Your review is totally unfair and not correct; Shipping: We have shipped your order the next day and the watch arrived to your country the next day as well. There is no faster shipping option available in the market. Item description: All the specifications of the watch are clearly stated in our listing. All the information we provided is 100% correct. You have rated this point even without seeing the watch. Communication: We have replied all your messages before and after the order, in a very timely manner. We have answered all your questions and communicated in the best possible way. Even you are well aware of this, you still have rated us with 3 star. After we received your request regarding the return, we have immediately started the return process and refunded your payment in the same day we have received the watch back. After your review, we have tried to communicate with you but you have stopped responding. It's quite obvious that your intent wasn't to buy the watch. You have just blamed us and rated unfairly. We hope the other dealers on this website will not have such unfair and incorrect reviews from fake customers. Kind regards,
Valoración de Brian K. el 17. diciembre 2022
Alpina ...
Comentario del comprador:
The watch was sold as new but had some scuffs, signs of wear on the band, and the movement had an issue where the automatic rotor would spin when winding the watch. I think this must have been old stock and possibly a display model but this was not made clear. The return took several days of emails to arrange.
Pedido no completado
Valoración de Gregg M. el 08. abril 2022
Hamilton ...
Comentario del comprador:
The dealer advised the watch was sent , but courier company did not receive the item. After several reminders to post the item, after 10 days it was still not picked up. I advised Chrono 24 and they cancelled the order and I purchased the watch from another dealer on the site with no issues.
Comentario del comerciante:
Dear Valued Customer, Your order was prepared and handed over to the courier company but they didn't make the entrance because of a problem with the shipping label. After we noticed this problem, we have immediately contacted with them to solve the issue. We could also ship you another watch but without a prior notice, you have decided to cancel the order. Kind regards,
Valoración de Philippe G. el 31. enero 2022
Bell & Ross ...
Comentario del comprador:
montre livrée avec coffret ne correspondant pas au modèle,bracelet abimé,notice ne correspondant pas au modèle,livré avec carte de garantie non valide.
Valoración de Reinier T. el 20. diciembre 2021
TAG Heuer ...
Comentario del comprador:
Not very understanding for customer needs and very poor communication. Making false promises about manufacturer guarantee and then being difficult when customer does not want to keep the watch. Not living up to standards of fairness.
Comentario del comerciante:
Dear Valued Customer, We have delivered a brand new watch to you. You wore it within the return period and returned a used watch to us by claiming a warranty issue. However, we have informed you about the manufacturer warranty several times and it was activated. Even this is the case, you returned the watch after using it. If you think that there is a problem with the watch or the papers, you can return it immediately. It's not fair to use the watch and return to the seller after using 2 weeks. We hope you will not do this again to other sellers.
Valoración de Klaus B. el 15. noviembre 2021
Tissot ...
Comentario del comprador:
Ich bleibe bei meiner vorheriger Bewertung. Miserabl . Ich kann und will ( auch nicht unter Zwang eine positive Bewertung abgeben zu müssen) denn eine defekte Uhr bleibt eine defekte Uhr. Ich habe jetzt nur laufereien wegen dieser Uhr,deswegen kauft man sich keine Neuware. Sollte diese Bewertung wieder zurückgewiesen werden,werde ich mich verbraucherschutz oder gar mit einem Fernsehteam in Verbindung setzten und dies offensichtlich machen.
Comentario del comerciante:
Dear Valued Customer, We have sent you a brand new watch together with box and papers. The watch has been delivered to you within the promised time frame. You didn't report us any problem with the watch. We have sent several messages to you but we never received a reply. We will be very happy to help you but we need to know the problem. Please get in touch with us so that we can help you if there is a problem. Kind regards.
Pedido no completado
Valoración de Ed el 30. abril 2021
Oris ...
Comentario del comprador:
Commerçant pas très réactif. J’ai dû le relancer à de nombreuses reprises pour avoir des informations sur le non envoi de mon achat dans les délais prévus. J’ai finalement annulé car il ne trouvait plus la boîte d’origine.
Comentario del comerciante:
Dear Valued Customer, Thank you very much for your feedback. You have sent only one message to us and we have replied back to you with a detailed message. We have explained the situation to you in detail and if you preferred to wait a couple of days, we could ship your order without a problem. We found the correct box in our warehouse after your cancellation. Kind regards.
Comentario del comprador:
Seller canceled the order