SwissWatchExpo

Comentario del comerciante:

You emailed us 1-11-24, and we replied the very same day, just a few hours later. Maybe you missed the email? We photographed the watch stretched out on a ruler and that picture was part of the listing. We are extremely transparent, and by providing this photo, you were able to see exactly how long the bracelet was and count exactly how many links were included before you made your purchase. If you need extra links, they are usually readily available from Breitling, and sometimes was can help source them from our local supplier, too. Anytime you would like to reach us for immediate assistance, please feel free to give us a call, and we can help, and of course you can send emails, but it seems like you might have missed our reply.

Comentario del comerciante:

Good Morning Julie, We are truly sorry your experience with purchasing this stunning watch for your husband's graduation was not to your satisfaction. It is a stunning timepiece and we really strive to make sure special requests are met to the best of our abilities. I was able to look through the message thread and see the correspondence. In reference to your statement: I had 2 specific days when I instructed that I did NOT want the package to be delivered as I would not be home ... & they delivered on precisely that date. They were completely inflexible & non-responsive to my requests for coordination around delivery, and in fact, once I clicked "pay" they never responded to another of my emails -- April 26 Your Request: You requested a shipment delay until the 19th. April 26 Our Response: We requested you reach out to Chrono24 because they handle the transactions and logistics on this platform. April 27 Chrono 24 Request message to us: The buyer informed us they would like to delay their delivery date once they pay. Once the payment is confirmed, please ship out the parcel on the week of May 1st. The buyer requested to have the watch in their possession no later than May 8. May 1 Chono24 Request: The buyer has contacted us concerned about the shipping. The status in the system is showing a shipping label has been created. We assume the package will be sent, soon. Just in case the tracking information is incorrect, we kindly ask you to verify the tracking data and provide us with the correct tracking number/tracking link or please let us know if and when the package has been delivered already. _________________________________________________________________________________________________________________________________________________________________ We are happy to work with Chono24 regarding special requests, but we are required to ship per their guidelines. Kind regards,

Comentario del comerciante:

Chrono24 delayed processing your payment. They handle all the payment logistics for any watch sold on their site. At the time that the status of your payment was still "Awaiting Payment", the watch was sold elsewhere. Therefore, your order was canceled. Your real complaint is with Chrono24 not processing your payment fast enough, not with us canceling your order too soon.

Comentario del comerciante:

We treasure each and every client! We welcome messages and telephone calls, and the only reason your order was cancelled was that you never paid for it. Per Chrono24 policies, they cancelled your order when it was not paid. Those kinds of logistics are out of our hands, as they are handled by Chrono24 themselves. We have a full staff of watch consultants on duty nine hours a day to answer questions, help sort inventory, and advise our clients. We are here to help!

Comentario del comerciante:

Tom, I do apologize that your messages were missed. They were assigned to a rep who did not answer you, and he no longer works here. We are very sorry that you have not received the attention you deserve, and we are very serious about customer service after the sale and taking care of our clients. First, let me say that all of our watches are tested and timed by one of our Swiss-trained master watchmakers, right before we list them for sale, and again before they are shipped out. It was definitely running to factory specifications when it left our store. Most of the time, if the watch isn't running properly, it is because the user is not winding it correctly. This gorgeous Corum is a hand-wound watch, and you must fully wind it until it comes to a hard stop and can't be wound any further. This is the only way to get good performance out of the watch. I suspect that it is still running perfectly, and you just need to wind it fully. Not just until it feels tighter, or until you feel some resistance, but until it stops and can't be wound any more. We can still offer the live video call to show you how this works. Remember that all of our watches are covered by the 18-month Warranty and 100% Authenticity Guarantee, and if it needs attention, you can always send it back to us. We remain here to help in any way we can. Thanks for your purchase, and congratulations on an amazing timepiece.

Comentario del comerciante:

Alan, Hopefully you noticed the warranty card pictured in the listing, which is dated Sept 22, 2020, about a year and a half ago. Clearly, the watch is not new! We are extremely transparent, and we never represent a watch as "new", since only authorized dealers can call their watches new. We would never represent one of our watches as "new." This one was Unworn, though, and included everything in the pictures in the listing. We are very transparent, and we always provide pictures of the actual watch for sale in every listing. We never use stock pictures, so you are able to see in the listing the exact number of links included with the watch, and you can easily count them in the photos and in the watch you received. They were the same exact number. We also pictured exactly what was included in the sale. There was the inner box, outer box and the Rolex Warranty card, which is the "papers". There wasn't anything else pictured in the listing, so nothing else was included. This is the most important thing to get with the watch, and really the one thing that can't be replaced that is important. It is always possible that an unworn watch has been sized at some point in the past. We sell all of our 3,000 watches with whatever we get from the original owner, and we show you all of it in the listing photos, so that there should never be any misunderstandings or failed expectations.

Comentario del comerciante:

Alvin, I feel like you must be confusing us with another transaction. You asked us for the payment request, which we immediately sent you. Then you asked whether it had been shipped, and we sent you the tracking number. Then your watch was delivered, and it was exactly the watch shown in the listing pictures, and you rated the Item Description with 4 Stars. There was no lack of communication or customer service on our part, so we are quite confused by your review.

Comentario del comerciante:

When you clicked to purchase the watch, and then did not make payment, it remained for sale for other clients. Over the course of the next couple of days, you certainly could have made your payment and secured the watch, but you did not. Two days later, another client made payment, and they got the watch. That is why your order was cancelled. As one of the largest sellers of certified pre-owned Rolex watches, we sell a watch about every 10 minutes, all day long. My suggestion is simply to go ahead and make payment when you find a watch you would like to purchase. Here is another blue-dial Date you could buy, if you like: https://www.chrono24.com/watch/CHXTU3

Comentario del comerciante:

One of the great things about us is our transparency. Our listings feature photos of the actual watch for sale, and the actual strap you are buying. This way, you can judge for yourself exactly what you are going to receive. This gorgeous and rare Tudor is no exception. The listing showed the actual watch and strap, with no sign of discoloration. We also have photographs of what it looked like when we shipped it out, and again, there is absolutely no sign of discoloration. It is virtually a one-of-a-kind watch, very hard to get in today's market, and one you should be very proud to own.

Comentario del comerciante:

I can assure you that every watch sold on Chrono24, being pre-owned, has some sort of character marks. We strive for full transparency, and posts pictures of the actual watch for sale in all of our listings, so that you can judge exactly what you will be receiving. As you noted in your communication with us, the marks you were concerned about were clearly shown in the photos, so you should have been aware of them from the beginning. You got an amazing watch, which is no longer available from Omega, and as it is worn, more marks will be added. It is just part of the character of the watch, adding to the story of its life. If you had been truly concerned about the condition of the watch, you could have returned it. We are pleased that you have decided that the marks are not an issue.

Comentario del comerciante:

Mr. S., You got a phenomenal value! The photos in the listing are of the actual watch for sale, and they showed every character mark that you complained about. You had the chance to see for yourself and judge the watch before you made your purchase. Then you tried to extort a partial refund by threatening a negative review, and when we would not comply, you got upset. The proof of that is that you had 30 days to return it and decided not to. The watch is almost 30 years old, and any watch of this age will have some sign of its age. But the watch has just been fully serviced by our Rolex-trained master watchmaker, and it is 100% Authentic, and backed by a Warranty. Everything is exactly the way it should be, and you should be very happy with your purchase.

Comentario del comerciante:

It is really unfortunate that you would not listen to the instructions on how to adjust the strap with a genuine Cartier Adjustable Deployant Buckle, which is included with this beautiful watch. The old, non-adjustable straps were sewn in on both sides, but the adjustable straps they came out with in the 1990's are sewn on one side, and the other side is adjustable, and this one would have fit your 6.5" wrist perfectly, as we said. Even if you had taken it to a Cartier dealer or Boutique, they could have shown you how to adjust it, even if you would not take instructions from us. Once we received your return, we made the refund in less than 24 hours, and we hope you will find what you are looking for.

Comentario del comerciante:

We always ship its items in accordance with Chrono24 shipping rules and instructions. We only ship items according to the Chrono24 invoice SWE receives We can not change any information on the invoice prior to shipping. We always contact buyers to ensure they understand the costs associated with international shipping as we want our clients to know all details about the cost once the item arrives internationally.

Comentario del comerciante:

We appreciate you taking the time to leave us a review. This watch was sold while we were waiting for you to remit your payment for the watch, and by the time you paid, the watch was no longer available for sale. We would be happy to find you a different watch that suits your needs!

Comentario del comerciante:

We are sorry that you are not satisfied with the condition of the watch you received. Here we do NOT use any terms that describe condition with the word " New" in any form. This is an unworn piece. Should you ever have any questions about the condition of the watch we strongly encourage our clients to contact us before you purchase and after your receive it. All pictures have extreme zoom capability as we want you to see any detail of the watch. Additionally, we have a very generous Return and Exchange Policy for our clients should that be desired. It is our intention to ensure you have the best experience possible. Please contact us anytime with questions, we are here to help.

Comentario del comerciante:

When purchasing a watch from us, all pictures of the materials that come with the watch are displayed. Paperwork is a term used to describe warranty cards or certificates that come with the watch. If there are booklets and boxes, they too will be displayed. The card which comes with this watch is the one displayed in the listing as this is the one obtained from the original owner. The watch you received was listed at a great price in fantastic working condition. Any questions about our watches and the materials they come with can always be inquired about before the purchase. We gladly answer quickly and want our customers to have any details they might need.

Comentario del comerciante:

Our Team here apologizes for the error in communication. When you placed your order, our team recognized that the watch had previously sold and urgently set out to find a suitable replacement for you. During this time, we should have contacted you to update you about this unfortunate situation. We have spoken with our Team about this and have made changes in how we reach out to our clients in the future under these circumstances. Our Team is actively searching for this watch. When one comes available we will contact you immediately. Thank you for your patience and feedback. We will reach out to you soon!

Comentario del comerciante:

Hello Thomas, Thank you for your note, Chrono24 is one of the largest watch sale sites in the world, with 1000's of watches being shipped all over the world every day. The fact the any tax due is the responsibility of the recipient, is clearly stated in the Chrono24 policies as well as ll of our listings. This fact was open and transparent. We are sorry you were surprised by this You refused delivery of the package, as a result of this tax still has to be paid and the watch has to be returned to us. This is a time consuming process that we do not control. The amount of tax and shipping is not available to us right away. As soon as we have that information we will share it with you.. We have made you aware of this at all stages.

Comentario del comerciante:

Philippe, We are sorry to hear that you were not satisfied with your the watch you received from us. I would like to explain a few things about your watch. First, we always accept returns for the watches we sell. We always ask our clients to inspect the watch when they receive it. When you purchase your watch here on Chrono24, you are able to return the item, with no hassle, for up to 14 days - no questions asked! We want all of our customers to know that purchasing a pre-owned watch will bring with it pre-worn character from the previous owner. We do our best to represent every last detail of the watch, using high resolution photography, often showing details not visible to the naked eye. If anyone has questions, they are encouraged to contact us here and have a chat. We can even send photos live, of the actual watch and are happy to discuss overall condition. The similar watch you purchased retails for more than $23,000 when new! Purchasing it at a heavily discounted rate of $7,990, with an 18 month warranty, is nearly unheard of and we definitely want you to be happy with your purchase! Again, we are sorry you were unhappy with your purchase. We are always here to help and will work hard to help you find the watch you love and desire.