Luxury Souq Dubai

Trusted Seller
Este vendedor dispone de una tienda en la que podrá ver sus relojes.
Relojes vendidos con Protección al Comprador: 206

4,0 de 5 estrellas  |  Valoraciones: 185

Valoraciones en detalle 

 4,7 Envío
 4,5 Descripción
 4,1 Comunicación
88% de los compradores recomendaría a este comerciante.

Esto es lo que opinan los compradores de este comerciante

Hace más de 30 días

Pedido no completado

Valoración de DANIEL G. el 15. abril 2023


Gérald Genta ...

Comunicación

Comentario del comprador:

Después de meses se tuvo que cancelar por qué no lo supo enviar a Estados Unidos

Pedido no completado

Valoración de DANIEL G. el 15. abril 2023


Gérald Genta ...

Comunicación

Comentario del comprador:

Después de meses se tuvo que cancelar por qué no lo supo enviar a Estados Unidos

Pedido no completado

Valoración de Bait & Switch el 24. noviembre 2022


Patek Philippe ...

Comunicación

Comentario del comprador:

1. I paid for the watch, then he said it wasn't available. With tax and shipping $48,500 2. I went to his website, saw it was $44,500 and reached out to him via WhatsApp and he said it was available. 3. I said I would buy it, he said $50k and said he has a disclaimer on the website that prices are subject to change at anytime. I felt if he paid the shipping with Ferrari it was still an excellent price for this watch. (not import duty taxes) He agreed in writing via WhatsApp to cover the shipping for a flat purchase price of $50k. Nope! Ferrari hit me up COD for the shipment costs. I had to use a credit card. Again, I never expected import duty taxes to be paid. I've been buying watches abroad for 30+ years. Unless you are local to him, I'd stay away.

Comentario del comerciante:

1. Our watches are fast moving - coming & going. a. we have a store b. we have many different online platform. c. all of us sales representative is active, whoever client get to pay first, gets the watch first. 2. Our website is different from chrono24 platform and any other online platform. 3. Buyer is responsible for import tax and duty, never the seller. 4. Ferrari never ask for shipping fee as it automatically charge on the seller account. Nevertheless, we are very sorry for any inconvenience that have caused you. Hoping we can do a successful deal in the future.

Pedido no completado

Valoración de jose angel a. el 20. junio 2022


Zenith ...

Comunicación

Comentario del comprador:

Tarde en responder, y nada que ver el anuncio y el reloj con lo anunciado. Gracias a esta gran pagina chono24 que me ha ayudado

Comentario del comerciante:

Dear Sir, since Chrono24 confirmed your payment, I have send you the photo of the watch & I did informed you that the papers & box are still pending from our supplier & ask you if you want to ship the watch first then to follow the papers & box. We are taking full responsibility & we are very sorry for any inconvenience that have caused you. Hoping to have another chance to do business with you. Thank you!

Pedido no completado

Valoración de Abdelrahman el 14. marzo 2022


Girard Perregaux ...

Comunicación

Comentario del comprador:

Before I pay I have asked about the availability of the watch due to the money I would lose in exchange from my currency to payment currency which’s USD the exchange rate was really high because the payment was from credit card, then the seller confirmed the watch is available, after I paid they said sorry the owner Sold the watch, that was very bad experience

Comentario del comerciante:

Dear Sir, we are deeply saddened with how things tuned out unexpectedly. However, please know that the watch was reserved to you for days even its beyond our company policy to reserve a watch without payment especially without chrono24 confirmation; until today it never shows "paid" on our end. Moreover, Girard Perregaux, these special models are being sold out easy and fast in the market. Its been days that we are communicating about the payment but even chrono24 taking time to confirmed your payment. Again, we are very sorry and we look forward to a successful working relationship in the future.

Pedido no completado

Valoración de Nathan el 15. noviembre 2021


Panerai ...

Comunicación

Comentario del comprador:

A very disappointing experience. We agreed a price for the advertised watch and I made payment. The dealer then said he didn’t have the watch in stock and would I accept a similar but different version. I declined and now I have spent a week trying to get my money back from Chrono24.

Comentario del comerciante:

First of all, we want to apologize for the experience you’ve had. It’s not our usual standard and I understand how frustrating this delay must be. However, the watch is in stock but it does not come with Arabic Numeral Dial as per advertised which is a technical issue. We look forward to providing a much better experience in the future.

Pedido no completado

Valoración de tiger el 19. octubre 2021


Audemars Piguet ...

Comunicación

Comentario del comprador:

After paying the price, I was told that I had sold it when I contacted him because the mailing procedure was not completed. What about other models at the end of the list without apologizing? It was the worst response.

Comentario del comerciante:

Dear Sir, we did apologize to you & we even send our apologies to Chrono24 for all the troubles. Again, we are sorry that these things happen, what exactly happen was prior to your payment - another buyer already made the payment that is why he got the watch first. We ordered another piece specifically for you however supplier unable to provide an exact time when we will receive it as you know that these watches are hard to find in the market, and we offered another models which is very near to what you ordered for your convenience thinking you might find something that might interests you. For the last time, we are very sorry.

Pedido no completado

Valoración de Ahmed E. el 21. mayo 2021


Audemars Piguet ...

Comunicación

Comentario del comprador:

The dealer increased the price after i made the payment to the agreed price and hence the purchase was cancelled and i had to wait to refund my payment

Comentario del comerciante:

I sincerely apologize for mistakenly providing an outed price. Please do know that these specific brands are sensitive when it comes to prices & availability, especially the movement of the watches on our showroom is so fast and prices keeps on changing every time hence, these happens.. I take the full responsibility and I will endeavor to provide the correct and accurate information to gain back your trust.

Pedido no completado

Valoración de Gigi A. el 15. abril 2021


Patek Philippe ...

Comunicación

Comentario del comprador:

Ha cambiato il prezzo dopo avermi fatto l’offerta che ho accettato.

Pedido no completado

Valoración de IT C. el 11. enero 2021


graff ...

Comunicación

Comentario del comprador:

Complete waste of time. Slow to respond, increased the price of the watch after buying, had to buy second time for higher price because he decided original price was too low. Then he wanted to send the watch without the strap after I already paid. Had to cancel the transaction after escrow. Ovoid buying from this person and save yourself all the headaches, not worth it!

Comentario del comerciante:

Thank you for your review. First of all, all the prices of the watches are changing over time; All buyers from all over the world knows these facts. Secondly, I love to send the watch completely with the strap but this is prohibited by the US customs. Please know that we are just but following the rules and regulations set by the US customs. Still, we appreciate your comment and rest assured that we will still continue to work harder to serve and provide high satisfaction for our clients. Happy new year.

Valoración de Inversiones y Proyectos Barpi SL I. el 16. mayo 2020


Jaeger-LeCoultre ...

Envío
Descripción

Comentario del comprador:

No compraré más

Pedido no completado

Valoración de Bader A. el 12. febrero 2020


Corum ...

Comunicación

Comentario del comprador:

Very slow service. Had to cancel the order after one week since they didn't ship the watch and they keep saying "its under process".

Pedido no completado

Valoración de Thomas K. el 30. enero 2020


Carl F. Bucherer ...

El comprador recomienda a este comerciante

Comunicación

Comentario del comprador:

Lange Reaktionszeiten des Verkäufers, unfreundlich, nach fast 4 Wochen „Verkaufsverhandlungen“ kein Ergebnis; ich hatte den Eindruck, dass der Verkäufer nicht verkaufen will - schade!