Sorelle Ronco

Comentario del comerciante:

Dear Customer, our commitment, as you can imagine, is to serve our customers in the best possible way, respecting delivery times as much as possible. Unfortunately, in some cases we suffer delays caused by our suppliers, who do not provide us with precise times for restocking the watches. We are sorry for this inconvenience, continue to follow us on Chrono24 and we hope that if you decide to choose us again, we will serve you better. Best regards.

Comentario del comerciante:

Dear Customer, We understand your point of view, our commitment, as you can imagine, is to serve our customers in the best possible way, respecting delivery times as much as possible. Unfortunately it can happen that the watch is immediately available in the advertisement but that it really isn't there, this is because we have different sales channels in addition to Chrono 24. It all depends on the availability we have at that moment, we are not always able to satisfy all orders and we have to wait for replenishment from suppliers. And we are not always able to update the real-time availability of the thousands of ads we have. We assure you that we always do our best also because it is also our convenience to deliver the watch. Sure of your understanding and hoping to be able to serve you better in a next purchase we wish you a good day.

Comentario del comerciante:

Buongiorno siamo noi i primi ad essere dispiaciuti, l'orologio che avevamo disponibile era già stato venduto qualche giorno prima dell'arrivo del suo ordine e ci siamo preoccupati fin da subito di farne arrivare uno per lei rispettando i tempi che ha visto. Purtroppo in questo particolare momento e vista la particolarità del modello il fornitore ci ha comunicato che ci sarebbero voluti alcuni giorni e proprio perchè ci teniamo ad offrire un buon servizio l'abbiamo contattata telefonicamente due volte per avvisarla di più non potevamo fare. Cordiali saluti. MC - Staff Commerciale

Comentario del comerciante:

Dear customer, we are the first to be sorry for not being able to deliver the watch also because our job, as you can imagine, is to sell the watches by serving our customers in the best possible way and respecting delivery dates as much as possible. Regarding your order, we immediately informed you that the watch was not available and that the waiting times would be very long and for this reason we asked you if you wanted to keep the order active or be refunded. The answer you gave us and which is visible in the messaging has always been "I want to wait until delivery". But precisely because we care about our customers as a lot of time has passed and still not having certain delivery times from our suppliers, we preferred to cancel the order and get a refund. We are also sorry for the delay but we are sure that we have done our best in your interest. Sure of your understanding, we send you our best regards. MC - Sales Staff

Comentario del comerciante:

Dear customer, we are the first to be sorry for not being able to deliver the watch also because our job, as you can imagine, is to sell the watches by serving our customers in the best possible way and respecting delivery dates as much as possible. Regarding your order, we immediately informed you that the watch was not available and that the waiting times would be very long and for this reason we asked you if you wanted to keep the order active or be refunded. The answer you gave us and which is visible in the messaging has always been "I want to wait until delivery". But precisely because we care about our customers as a lot of time has passed and still not having certain delivery times from our suppliers, we preferred to cancel the order and get a refund. We are also sorry for the delay but we are sure that we have done our best in your interest. Sure of your understanding, we send you our best regards. MC - Sales Staff

Comentario del comerciante:

We understand your point of view, our commitment, as you can imagine, is to better serve our customers, respecting delivery times as much as possible. Unfortunately it can happen that the watch is immediately available in the announcement but that it is not actually there, this can happen because we have several sales channels in addition to Chrono 24 and the physical store. While the customer orders the product on C24 another buys it from our site and it depends on the availability we have at that moment, we are not always able to satisfy all orders and we have to wait for the supply from suppliers. And we don't always manage to update the real-time availability of the thousands of ads we have. We assure you that we always do our utmost also because it is also our convenience to deliver the watch. Sure of your understanding and hoping to be able to serve you better in a future purchase we wish you a good day. Best regards

Comentario del comerciante:

Gentile Cliente, il nostro impegno, come può immaginare, è quello di servire al meglio i nostri clienti, rispettando il più possibile i tempi di consegna. Purtroppo in alcuni casi subiamo dei ritardi causati dai nostri fornitori, che non ci forniscono tempi precisi sui rifornimenti degli ordini in modo particolare in questo periodo di difficoltà a reperire i materiali. Siamo certi della sua comprensione, ci auguriamo di averla nostro gradito cliente per altre future occasioni. Cordiali Saluti. MC - Staff Commerciale

Comentario del comerciante:

Gentile cliente siamo i primi ad essere dispiaciuti per non essere riusciti a spedirti l'orologio, questo modello purtroppo è un fine ciclo di vita e ci sono dei problemi a reperire gli ultimi pezzi rimasti. Per quanto ci riguarda facciamo sempre il possibile per accontentare i nostri clienti, certi della tua comprensione ci auguriamo di averti nostro gradito cliente per altre future occasioni. Cordiali saluti. MC - Staff Commerciale

Comentario del comerciante:

Dear Customer, our commitment, as you can imagine, is to serve our customers in the best possible way, respecting delivery times as much as possible. Unfortunately, in some cases we experience delays caused by our suppliers, who do not provide us with precise times on the restocking of the watches. MC - Commercial Staff

Comentario del comerciante:

Buongiorno sig. Salsi ci dispiace per quanto è successo, per quanto riguarda la recensione volevo darle una ulteriore spiegazione. La nostra azienda come qualsiasi altra azienda anche di altri settori, può offrire la propria merce in vari modi e canali per avere più possibilità di poter vendere un determinato articolo. Nel caso specifico c'era l'annuncio sulla piattaforma di C24 ma avendo noi anche un negozio fisico, nella giornata di sabato 12 febbraio l'orologio è stato venduto in modo diretto ad un cliente, il pagamento del suo ordine a noi è arrivato lunedì 14 febbraio e per puro caso non essendoci l'aggiornamento delle disponibilità il sabato e la domenica l'annuncio era rimasto attivo come disponibile. Ecco perchè avendo disponibile un solo pezzo, lunedì non potevamo fare diversamente che annullare l'ordine e farle il rimborso. Come può immaginare il nostro impegno è servire al meglio i nostri clienti oltre che una nostra convenienza vendere gli orologi e non annullarli. Certi della sua comprensione Le porgiamo i nostri più cordiali saluti. Staff Commerciale

Comentario del comerciante:

Dear Customer, our commitment, as you can imagine, is to serve our customers in the best possible way, respecting delivery times as much as possible. Unfortunately in some cases we suffer delays and cancellations caused by our suppliers especially in this emergency period. For any clarification, we are at your complete disposal. Kind regards MC - Commercial Staff

Comentario del comerciante:

Hello we apologize for what happened but as you can imagine our commitment is to serve our customers in the best possible way respecting delivery dates as much as possible. The watch has never been increased in price if you check the messaging, the fact that we have not been able to deliver the watch is due as for other sectors, for example "automotive" the suppliers have no material to assemble the watches , so much so that Nomos has postponed deliveries starting in February. We also wanted to deliver the watch to you because it is also our convenience, but as the maximum time for Chrono 24 has passed, we had to cancel the order. Best regards. MC - Sales Staff

Comentario del comerciante:

Gentile cliente ci dispiace per aver annullato l'ordine ma come già comunicato c'è stata una forte richiesta e non potevamo accontentare tutti gli ordini che abbiamo ricevuto e per correttezza abbiamo spedito i pochi orologi che avevamo in base alla cronologia di arrivo. Certi della sua comprensione e augurandoci di averla nostro gradito cliente per altre future occasioni, Le porgiamo i più cordiali saluti. MC - Staff Commerciale

Comentario del comerciante:

Lugupeetud klient, vabandame tellimuse tühistamise pärast, kuid nagu juba teatatud, oli nõudlus suur ja me ei suutnud kõiki saadud tellimusi rahuldada. Ausalt öeldes saatsime kohale jõudmise kronoloogia alusel need mõned kellad, mis meil olid. Kindlasti teie mõistmisest ja lootusest saada teid meie tulevasteks üritusteks teretulnud kliendiks, saadame teile parimate soovidega. MC - müügitöötajad

Comentario del comerciante:

Dear customer, we are sorry for this cancellation due to the limited availability of parts and the great demand we had. As already informed for correctness we have delivered the available watches based on the order arrival history. We thank you for choosing us and we look forward to having you our welcome customer for other future occasions. Yours sincerely. MC - Staff Commerciale

Comentario del comerciante:

Cher client, nous sommes désolés pour votre déclaration, mais la montre que vous avez commandée a fait l'objet d'une forte demande d'achat de la part de nombreux clients en même temps et au moment où votre commande est arrivée, nous étions momentanément à court de disponibilité. Sûrs de votre compréhension et souhaitant vous avoir comme client de bienvenue pour d'autres occasions, nous vous adressons nos meilleures salutations. Personnel Commercial

Comentario del comerciante:

Dear Customer, our commitment, as you can imagine, is to serve our customers in the best possible way, respecting delivery times as much as possible. Unfortunately in some cases we suffer delays caused by our suppliers, who do not provide us with precise times on order restocking, it is also our convenience to be able to ship the watch. Kind regards

Comentario del comerciante:

Dear customer, we are the first to be sorry for not having delivered the watch, as you can imagine our work and commitment is to serve our customers in the best possible way, respecting delivery times as much as possible. Unfortunately it sometimes happens that the piece is out of stock in our warehouses and difficult to find from our suppliers. As far as communication is concerned, we have always answered all your questions as it is possible to see and verify in the system something you probably missed. As far as we are concerned, we hope to have you in the future as our welcome customer with the certainty that we will always do our best to serve you. Sincerely. Commercial Staff

Comentario del comerciante:

Cher client, nous sommes désolés pour ce qui s'est passé et nous comprenons votre déception, nous avons fait de notre mieux pour vous obtenir la montre mais malheureusement nous n'avons pas pu l'obtenir de notre fournisseur en raison de problèmes de production. Nous espérons vous accueillir comme client lors d'autres occasions d'achat et pouvoir mieux vous servir. Cordialement. Personnel commercial

Comentario del comerciante:

Bonjour Monsieur. Voisin nous sommes désolés pour ce retard de livraison, mais comme vous pouvez l'imaginer, notre travail consiste à vendre les montres en respectant si possible les délais de livraison. Il arrive que la montre soit disponible sur C24 mais ensuite il est communiqué qu'elle est en réapprovisionnement, cela est dû au fait que nous avons plusieurs canaux de vente et qu'elle a peut-être été vendue dans notre boutique. Normalement, cependant, les délais de réapprovisionnement sont rapides sauf en cas de problèmes dus à la production ou aux fournisseurs. Sûr de votre compréhension et souhaitant vous avoir comme client le bienvenu à l'avenir, nous vous souhaitons une bonne journée. Personnel commercial

Comentario del comerciante:

Dear customer we are sorry for the delay, as far as we are concerned we have done our best to deliver the watch to you but it was not possible to find it as it was sold out. We hope to have you as our welcome customer for future occasions and to be able to serve you better, best regards. Commercial Staff

Comentario del comerciante:

Cher client, nous sommes désolés de ce qui s'est passé, heureusement nous avons de nombreuses demandes de vente et réapprovisionnons régulièrement notre entrepôt, malheureusement il y a parfois des retards. Notre conseil pour vous assurer que la montre est prête à être livrée est d'envoyer une demande de disponibilité. Sûr de votre compréhension et souhaitant vous accueillir comme client lors d'occasions futures, nous vous adressons nos meilleures salutations. Personnel commercial

Comentario del comerciante:

Dear customer, we are sorry for what happened, but the watch you ordered on August 28, 2020 was temporarily unavailable as it was finished and in restocking in about 10 days at our suppliers who were closed for holidays. Sure of your understanding we look forward to serving you better if there are other occasions. Best regards. Commercial Staff

Comentario del comerciante:

Dear customer, we are sorry for what happened, but our job is to sell the watches and deliver them to customers "also because it is our convenience". We did not look for excuses what we wrote to you in the messages you received is the pure truth, we do not manufacture watches and there is a supply chain that exists in all activities that brings the product to the end customer, we are the last link in the supply chain and if there are problems of various kinds before the product reaches us, we cannot do much other than solicit delivery to the supplier. Sure of your understanding, we hope to have you as our welcome customer on other possible occasions and to be able to serve you better. Best regards. Commercial Staff

Comentario del comerciante:

Gentile cliente ci dispiace per questo disguido, il suo ordine è stato effettuato il 18 agosto ed avevamo un solo pezzo disponibile in magazzino ed era già stato venduto. Il suo ordine è stato gestito immediatamente ma essendoci i magazzini dei fornitori chiusi non potevamo spedirlo prima, da notare che nell'annuncio il pezzo risulta disponibile in 6-10 giorni ma la consegna era prevista in 4-6 settimane anche per la chiusura per ferie del nostro ufficio spedizioni. Augurandoci di averla nostro gradito cliente in una prossima occasione Le auguriamo una buona giornata. Staff Commerciale

Comentario del comerciante:

Dear customer, your order was placed on August 15th 2020 and we were open only for order acquisition and customer assistance while the shipping office as highlighted in the communications reopened yesterday August 25th. As for availability, being most of the suppliers closed for holidays, we assigned the watches we had available in stock based on their arrival date, while for the others there would have been a few days late for restocking. The reason we see immediate availability is due to the fact that we regularly receive supplies except "August" and therefore changing the availability of the thousands of listings we have is not always possible. Sure of your understanding and wishing to have you in the future our welcome customer we wish you a good day. Commercial Staff

Comentario del comerciante:

Dear customer we are sorry for what happened, we have done our best to send you the watch but there have been some delays from our suppliers who are still working with reduced staff and this is creating some problems for us. We look forward to having you our welcome customer in the future and wish you a nice day. Staff Commerciale