Chrono24 UK
4,7 de 5 estrellas | Valoraciones: 780
Valoraciones en detalle
| 4,8 | Envío |
|---|---|
| 4,7 | Descripción |
| 4,7 | Comunicación |
Esto es lo que opinan los compradores de este comerciante
Hace más de 30 días
Valoración de N el 03. marzo 2024
Rolex ...
Valoración de Flo S. el 02. noviembre 2022
Tudor ...
Comentario del comprador:
The information about the size of the wristband was wrong and I had to buy additional links. The delivery was sent to the wrong address as well. It all ended up wasting an entire day to recover the parcel and order the additional links needed which will only come in 3 weeks. Very disappointing throughout, won’t buy there again.
Pedido no completado
Valoración de J. B. el 20. enero 2020
Glashütte Original ...
Comentario del comprador:
absolut unprofessionell und unzuverlässig. Chronologie einer Erfahrung 1. Tag: mit Händler Preis vereinbart … Uhr gekauft 2. Tag: Glückwünsche v. Händler und Zahlungsmöglichkeiten mitgeteilt 3. Tag: telefonisch m. Chrono24 Bezahlung geklärt; Uhr bezahlt 4. Tag: Händler über Bezahlung informiert … dieser will umgehend Versand vorbereiten 5. Tag: Chrono24 bestätigt Zahlung 5. Tag: Mitteilung v. Händler: „sorry, Uhr wurde anderweitig verkauft“!!!!!!! 5. Tag: Kundenservice v. Chrono24 informiert 5. Tag: Händler bedauert den Vorgang …. blablabla Vertrags-/Rechtsverbindlichkeit? … gibt es nicht! – Anstand u. Ehre? … was ist das? – Vertragserfüllung? … wieso? ……… tja, wohl alles für den Müll ... Zeit,Aufwand u. Vorfreude für nix!
Comentario del comerciante:
Good afternoon, I hope that you are keeping well & safe. Thank you for taking the time to provide us with feedback on your experience with Xupes. I'm sorry to see that this was a negative one. With the Trusted Checkout payment process, as payment is made via an Escrow account, it can take time for Chrono24 to confirm payment has been received, and been verified through their independent checks and processing. As your order was received during our Winter Sale, we were experiencing a large number of enquiries and orders via our website. Sadly at the time, we had no way of immediately reserving an item without proof of payment being provided. Your feedback is important to us, and we are now working with Chrono24 to pursue building a system that will automatically update our website & Chrono24 when an order is received to prevent a similar situation happening again in the future. I did my utmost to ensure prompt communication throughout the transaction, and ensured that the refund was processed as soon as possible. I do hope that this does not deter you from using Xupes again in the future. Kind regards, Alex
Pedido no completado
Valoración de RONGHUA L. el 10. enero 2020
Cartier ...
Comentario del comprador:
Very bad experience. Right after I do the payment, they said the item as sold few minutes ago and they have another same item but 150 UK pounds higher price... I didn’t want it, and I have got refunds back, but during this currency exchanging, more than 400 dollars goes nowhere... really don’t know what games they are playing.
Comentario del comerciante:
Good afternoon, I hope that you are keeping well & safe. We're very sorry to hear of the negative experience you had with your transaction with Xupes. Customer service is one of our core values, and we aim to ensure that no matter if you are just enquiring or a valued long term customer that every experience you have is a positive one. As we sell on a variety of different platforms, as well as in different territories (UK & Netherlands), and we receive a lot of enquiries, especially during the promotions that we run, such as our Winter Sale as when you enquired, there can sometimes be complications such as these. We have taken your feedback on-board, and are working closely with Chrono24 to mitigate against situations like this occurring moving forwards. I did my utmost to ensure prompt communication throughout the transaction, and ensured that the refund was processed as soon as possible. In regards to the currency exchange, this is not something that we have any control over, and this is handled by Chrono24. If you have received less back through the refund process than what you have paid, I would recommend that you contact Chrono24 directly to resolve this as they may be able to provide you with some assistance on this. Your feedback is very important to us, and I hope that this experience does not deter you from enquiring with us again in the future. Kind regards, Alex
Comentario del comprador:
I got a watch from them but I was disappointed it’s not what I expected so trying to return the watch but it’s not easy to return back